Customer-centric
Providing professional and efficient services
Customer-Centric
Solar-Forest, as a service provider focusing on customized OEM, always adheres to the service concept of “customer-centered” to provide each customer with professional, efficient and attentive services to meet the diverse needs of customers. Each base cultivates highly efficient customer service team to provide customers with efficient and high quality services, whether it is pre-sales, production, or after-sales, Solar-Forest according to the customer’s different stages of service needs to provide exclusive customized services, forming a closed loop of customer satisfaction.
Customer Satisfaction Survey
Through the telephone one-on-one return visit, or questionnaire form of multi-dimensional research on customer satisfaction, entered into the system, to improve the quality of service.
24-Hour Feedback Mechanism
To provide timely feedback to customers' e-mail inquiries and telephone inquiries, we adhere to the 24-hour feedback mechanism to quickly solve the problem.
Multi-Base Service Support
Different production bases, we have experienced technical support and service team to provide customers with comprehensive and professional solutions.
We are able to customize PV modules according to customers' needs, and meet customers' requirements in many aspects, such as module size, cell type, delivery time, and place of origin.
We always insist on using high quality raw materials, advanced production technology and high quality production equipment to ensure that each product meets the requirements and expectations of our customers.
We have an efficient production management system and a perfect logistics system, which enables us to provide customers with fast and timely delivery services within a short period of time.
We have a professional after-sales service team to provide customers with timely technical support, product maintenance and after-sales protection to ensure that customers can get timely and effective solutions in the process of use.
Our team of professionals can help you create a customized production solution!